Squires Winery Terms & Conditions

Last updated: October 2026

These Terms & Conditions apply to purchases made through the Squires Winery website and the use of our online store.

Squires Winery is operated by Squires Winery Pty Ltd ("Squires Winery", "we", "us" or "our").

By placing an order through our website, you agree to these Terms & Conditions.

1. Age Requirements and Responsible Supply of Alcohol

You must be 18 years of age or older to purchase or receive alcohol from Squires Winery.

By purchasing alcohol through our website, you confirm that you are at least 18 years old and legally permitted to purchase alcohol.

We may request proof of age where required and reserve the right to refuse or cancel an alcohol order where we reasonably believe that the purchaser or recipient is under 18 years of age or where supplying the order would be unlawful.

Alcohol will not be supplied or delivered to a person who is under 18 years of age or intoxicated.

For first-time delivery customers, the person placing the alcohol order may be required to receive the delivery personally and provide acceptable proof of age.

For gift orders, both the purchaser and recipient must be 18 years of age or older.

Liquor Licence Number: [INSERT LICENCE NUMBER]

WARNING:
Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under 18 years (penalty exceeds $25,000) and for a person under 18 years to purchase or receive alcohol (penalty exceeds $1,000).

2. Orders

All orders are subject to acceptance and product availability.

An order confirmation does not necessarily constitute final acceptance of an order. We reserve the right to contact you regarding an order, correct genuine pricing or product errors, or cancel an order where we are unable to lawfully or reasonably fulfil it.

If we cancel an order after payment has been received, the relevant payment will be refunded.

Product images are provided as accurately as reasonably possible. Packaging, labels, vintages and presentation may occasionally differ from images shown on the website.

3. Pricing and Payment

All prices displayed on our Australian website are in Australian dollars and include GST where applicable, unless otherwise stated.

Payment may be made using the payment methods offered at checkout.

Where Pay on Collection is selected, the order will be prepared and held at Squires Winery and payment must be made when the order is collected.

Discounts, promotional offers and Community Club benefits are subject to their applicable eligibility requirements and conditions.

4. Shipping and Delivery

Delivery Areas

We currently deliver eligible online wine orders to selected locations in Victoria, New South Wales and Queensland.

We do not currently offer standard online delivery to Western Australia or South Australia due to freight costs and operational limitations.

Delivery availability is determined by the delivery address entered at checkout.

Community Club Free Shipping

Eligible Community Club members receive free shipping to many locations within Victoria, New South Wales and Queensland.

Our free shipping offer varies depending on destination and freight cost.

As a general guide:

• Free shipping on one eligible case is available to most major metropolitan areas, regional hubs and many towns.

• Some more remote locations may require an order of two eligible cases to qualify for free shipping.

• Very remote or high-cost destinations may not qualify for free shipping.

• Free shipping is not currently offered to Western Australia or South Australia.

Shipping eligibility is calculated based on the delivery address and order at checkout.

The shipping rate displayed at checkout is the final shipping rate applicable to your order.

If free shipping is available for your order and location, this will be displayed automatically at checkout.

Shipping Rates

Where free shipping does not apply, shipping charges are calculated or displayed at checkout.

Shipping rates may be based on rates provided by carriers including Australia Post and Aramex, together with order weight, carton size, destination and other relevant shipping factors.

The carrier used to physically deliver an order may differ from the carrier used to calculate the shipping charge displayed at checkout.

Squires Winery may use Australia Post, Aramex, personal delivery or another suitable delivery provider at our discretion.

Dispatch Times

We aim to dispatch online orders from Squires Winery within 7 days of the order being placed.

Carrier transit times begin after dispatch and are outside our direct control.

Estimated delivery times provided by Australia Post, Aramex or another carrier are estimates only and may be affected by weekends, public holidays, weather, peak periods, remote locations and other circumstances outside our control.

If there is an unusual delay in preparing your order, we will make reasonable efforts to contact you.

Delivery Instructions

Customers are responsible for providing a complete and accurate delivery address.

Where permitted by law, repeat customers may provide instructions regarding where an order may be left if nobody is present.

Alcohol cannot be left or supplied where doing so would breach Victorian liquor laws or applicable delivery requirements.

Where identification or personal receipt is required, the recipient must comply with those requirements before the order can be delivered.

Squires Winery is not responsible for delays caused by incorrect or incomplete address information supplied by the customer.

5. Winery Pickup

Where pickup is offered, orders may be collected from Squires Winery.

Please allow at least 24 hours notice for your order to be prepared.

If you require an order urgently, please contact Squires Winery before travelling to the winery and we will do our best to have it ready.

When collecting your order, please ask a staff member and provide the name or order number associated with the purchase.

Orders using Pay on Collection will be prepared with an invoice and must be paid for when collected.

Proof of age may be requested for alcohol purchases or collection.

6. Returns, Refunds and Damaged Orders

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded.

If wine or another product arrives damaged, defective, incorrect or otherwise fails to meet an applicable consumer guarantee, please contact us as soon as reasonably possible with your order details and, where relevant, photographs of the issue.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include replacement, refund or another remedy required by law.

We are not required to provide a refund simply because you change your mind, unless we have separately agreed to do so.

7. Community Club Membership

Community Club membership is a recurring subscription product.

The membership price and billing frequency shown at the time of joining apply to the subscription unless subsequently varied in accordance with applicable law and notice requirements.

Members authorise the applicable recurring membership payment to be charged using their selected payment method according to the subscription schedule.

Community Club benefits may include member wine pricing, restaurant or wine discounts, rewards, shipping benefits, giveaways, early access offers and other benefits described on the Community Club page.

Individual benefits may be subject to:

• product eligibility

• minimum order quantities or values

• geographic restrictions

• availability

• promotional periods

• discount-combination rules

• specific reward or promotion terms.

Community Club benefits are for the member's personal use unless otherwise stated.

A membership may be cancelled in accordance with the cancellation options made available through the customer's Shopify account or by contacting Squires Winery.

Benefits requiring an active membership cease when the customer is no longer eligible for them.

Additional conditions relating to specific Community Club rewards or promotions may be published separately and form part of the relevant offer.

8. Discounts and Promotions

Discounts and promotional offers are subject to the conditions displayed with the relevant promotion.

Unless otherwise stated:

• discounts have no cash value

• eligibility requirements must be satisfied at the time of purchase

• discounts may apply only to selected products or variants

• some promotions may be limited by quantity or customer

• discounts may only be combined where our checkout permits the combination

• promotional stock is subject to availability.

Where a promotion has separate Terms & Conditions, those specific terms apply in addition to these general Terms & Conditions.

9. Giveaways and Prize Promotions

Squires Winery may occasionally conduct member giveaways, promotional draws and other prize promotions.

Each promotion will be subject to its own Terms & Conditions setting out matters including eligibility, promotion dates, entry requirements, draw procedure, prize details and winner notification.

Participation in a promotion constitutes acceptance of the specific terms applying to that promotion.

Membership fees are paid for Community Club membership and its associated benefits. Where complimentary promotional entries are offered to eligible members, no separate fee is charged solely for entry into that promotion.

10. Restaurant, Events and Bookings

Restaurant reservations, ticketed events and other experiences offered by Squires Winery may be subject to additional booking, cancellation or attendance conditions displayed when booking.

Customers are responsible for reviewing any specific conditions applicable to an event or reservation before completing their booking.

11. Website Information

We make reasonable efforts to ensure that information on our website is accurate and current.

However, product availability, vintages, menus, prices, event details and other information may change from time to time.

We may correct errors or update website information where reasonably necessary.

Nothing on the website should be interpreted as encouraging irresponsible or excessive consumption of alcohol.

12. Intellectual Property

Unless otherwise stated, the content of this website, including the Squires Winery name, branding, photographs, artwork, text, graphics and website materials, is owned by or licensed to Squires Winery.

Content must not be reproduced, distributed or used commercially without our prior permission, except where permitted by law.

13. Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

We may use customer information where reasonably necessary to:

• process and deliver orders

• administer memberships

• provide customer service

• process payments

• operate eligible rewards and promotions

• send marketing communications where consent has been provided

• comply with legal and regulatory obligations.

Our Privacy Policy should be read together with these Terms & Conditions.

14. Liability

To the maximum extent permitted by law, Squires Winery is not responsible for loss caused by circumstances outside our reasonable control, including carrier delays, service interruptions or events affecting the availability of the website.

Nothing in these Terms & Conditions excludes or limits liability, consumer guarantees or other rights where doing so would be unlawful.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version published on our website at the time an order is placed will generally apply to that order, except where a change is required by law.

The date of the latest version will be displayed at the top of this page.

16. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

Nothing in this clause limits any rights a consumer may have under applicable Australian consumer law.

17. Contact Us

For questions regarding an order, delivery, Community Club membership or these Terms & Conditions, please contact:

Squires Winery Pty Ltd
6900 Murray Valley Highway, Esmond 6900
0402 244 959
Cellardoor@squireswinery.com.au
ABN: 65 687 767 942
Liquor Licence Number: 32809751